It shames me to say, but my biggest issue with confrontations - especially in person - is that I get teary-eyed. I don't mean to, and I certainly don't want to, but for some reason my body just reacts that way in those situations. I'd really like to be able to control my emotions more.
So, does anyone have any book suggestions about how to handle confrontations in the workplace? Books specifically geared toward women would be even better!